Front Desk Serviced Apartment

jaccc

We are looking for a reliable,friendly and capable Front Desk Receptionist to join our small serviced apartment team in Toowong. This is a hands-on role suited to someone who enjoys dealing with guests, is organised and confident working independently, and takes pride in keeping front desk operations runnings moothly. About the role Approximately 3 shifts per week, with some weekend availability required Stable and regular hours Front desk and guest service duties within a serviced apartment environment Convenient Toowong location, close to train, bus and Toowong Village Approximately 4 km from Brisbane CBD Full training provided Key responsibilities Your duties will include: Guest check-in and check-out Handling phone, email and online booking enquiries Taking reservations and assisting guests with booking enquiries Processing payments, invoices and basic  administrative tasks Liaising with housekeeping and maintenance when required Responding to guest requests and resolving day-to-day issues Following property procedures and policies Maintaining a professional, organised reception area Assisting with room checks and some small cleaning duties About you We are looking for someone who is: Friendly, professional and confident when dealing with guests Fluent and confident communicating in English, both in person and over the phone Reliable and punctual Comfortable working independently Organised and able to prioritise tasks Detail-oriented Calm and helpful when dealing with guest issues Comfortable learning new systems and procedures Looking for a stable, long-term role Experience Ideally, you will have atleast 1 year of experience in hotel, motel, serviced apartment, management rights, short-term accommodation or a similar front office role. Experience with the following will be highly regarded: Property Management Systems (PMS) Online travel agents such as Booking.com and Expedia Guest reservations EFTPOS and payment processing Hotel or serviced apartment operations Strong candidates with relevant customer service or hospitality experience may also be considered. What we offer Stable part-time hours A small and supportive working environment Full training Exposure to reservations, guest services, administration and day-to-day accommodation operations Opportunity for long-term employment for the right person This position may particularly suit someone studying hotel, hospitality or property management, or someone looking to build a career in the accommodation industry. How to Apply: If this sounds like the job for you, we’d love to hear from you! Pleasesend a brief resume and a short note about your experience to: [email protected]